Terms of Service
Terms of Service
Effective Date: October 5, 2026
Last Updated: October 21, 2026
Welcome to /VELLUM., presented by The /VELLUM. Studio. These Terms of Service (“Terms”) govern your access to and use of our website, https://www.yourvellum.com (the “Site”), and any purchases made through the Site.
Throughout these Terms, “/VELLUM.,” “we,” “us,” and “our” refer to /VELLUM. By visiting the Site, creating an account, submitting information, or purchasing a product, you agree to be bound by these Terms and our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree to these Terms, please do not use the Site.
Eligibility and Use
You must be at least the age of majority in your state or province of residence to make a purchase through the Site. If you are under the age of majority, you may use the Site only with the involvement and permission of a parent or legal guardian.
You agree to use the Site only for lawful purposes. You may not use the Site in a way that could damage, disable, overburden, interfere with, or impair the Site, its security, or another person’s use of the Site.
You may not attempt to gain unauthorized access to the Site, customer information, systems, accounts, or networks connected to /VELLUM.
Products and Product Information
We make reasonable efforts to display product descriptions, ingredient information, colors, packaging, pricing, availability, and images as accurately as possible. However, actual colors may vary depending on your screen, device settings, photography, or production variations.
Product packaging, labeling, ingredients, availability, prices, descriptions, and formulations may change without notice. Always review the ingredient list and product instructions included with the item you receive before use.
We reserve the right to modify, discontinue, limit, or refuse the sale of any product at any time, including by customer, household, geographic region, or jurisdiction, where permitted by law.
Cosmetic and Ingredient Disclaimer
/VELLUM. products are intended for cosmetic and personal-care use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual results may vary. Product descriptions, educational content, social-media posts, reviews, testimonials, and customer experiences are provided for general informational purposes and do not constitute medical advice.
Please review the complete ingredient list before use. Perform a patch test before first use, especially if you have sensitive skin, allergies, or known sensitivities. Discontinue use immediately if irritation or an adverse reaction occurs.
If you are pregnant, nursing, have a medical condition, have severe or persistent skin concerns, or are under the care of a healthcare professional, consult a qualified healthcare provider before using a new skincare product. Keep products out of reach of children unless a product is specifically labeled for children.
Orders, Pricing, and Payment
By placing an order, you represent that the information you provide is accurate, complete, and current. You agree to provide a valid shipping address, billing information, and authorized payment method.
All prices are shown in U.S. dollars unless otherwise stated. Prices, promotions, discounts, product availability, and shipping rates may change at any time without notice.
We reserve the right to correct errors, inaccuracies, or omissions related to pricing, product information, availability, promotions, or order details. If an error affects an order you have placed, we may cancel the order and notify you using the contact information provided at checkout.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be placed by resellers, dealers, distributors, automated systems, or individuals attempting fraud or unauthorized use of promotions.
Payment must be received and authorized before an order is accepted and processed.
Shipping, Returns, and Refunds
Shipping timelines, delivery estimates, return eligibility, refunds, exchanges, damaged orders, and return shipping costs are governed by our Shipping Policy and Return & Refund Policy, which are incorporated into these Terms.
Please review those policies before purchasing. We are not responsible for delivery delays caused by carriers, weather, holidays, customs, inaccurate addresses, or events outside our reasonable control.
Promotions and Discount Codes
Promotional offers, discount codes, gifts with purchase, bundles, and limited-time sales are subject to the terms stated with the offer.
Unless expressly stated otherwise:
Promotions cannot be combined.
Discount codes cannot be applied retroactively to completed orders.
Discounts have no cash value and may not be transferred, sold, or exchanged.
Promotions may be changed, limited, suspended, or ended at any time.
Final-sale, clearance, limited-edition, promotional, or gift-with-purchase items may be excluded from returns.
Intellectual Property
All content on the Site—including text, product names, graphics, logos, photographs, videos, product descriptions, designs, layouts, branding, trademarks, and other materials—is owned by or licensed to /VELLUM. and is protected by applicable intellectual-property laws.
You may access and use the Site for your personal, non-commercial shopping purposes only. You may not copy, reproduce, publish, distribute, modify, create derivative works from, sell, license, scrape, reverse engineer, or otherwise exploit any Site content without our prior written permission.
User Content and Reviews
If you submit a review, photo, video, testimonial, comment, tag, message, or other content to /VELLUM. or tag /VELLUM. on social media, you represent that you own or have permission to share that content.
By submitting content to us, you grant /VELLUM. a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from that content for business, marketing, advertising, and promotional purposes, in any media now known or developed in the future.
You are responsible for the content you submit. You may not submit content that is unlawful, infringing, deceptive, threatening, defamatory, obscene, discriminatory, invasive of privacy, or otherwise objectionable.
We may remove or decline to post user content at our discretion.
Third-Party Services and Links
The Site may include links to third-party websites, services, social-media platforms, payment processors, shipping carriers, or other resources. These third parties operate independently of /VELLUM., and we are not responsible for their content, policies, practices, availability, or security.
Your use of third-party services is subject to the applicable third party’s terms and privacy policies.
Disclaimer of Warranties
To the fullest extent permitted by law, the Site and all products, content, and services made available through it are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory.
We do not guarantee that the Site will always be secure, uninterrupted, error-free, current, or free from harmful components. We do not warrant that product descriptions, pricing, availability, or other content will always be complete, accurate, or error-free.
Nothing in these Terms limits any consumer rights that cannot be legally excluded or limited.
Limitation of Liability
To the fullest extent permitted by law, /VELLUM., its owners, officers, employees, contractors, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of, or inability to use, the Site or products purchased through the Site.
To the fullest extent permitted by law, /VELLUM.’s total liability for any claim related to the Site, products, or these Terms will not exceed the amount you paid to /VELLUM. for the product or service giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some of the limitations above may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless /VELLUM., its owners, employees, contractors, suppliers, and service providers from claims, damages, losses, liabilities, costs, and expenses—including reasonable attorneys’ fees—arising from your violation of these Terms, misuse of the Site, violation of applicable law, or infringement of another party’s rights.
Governing Law
These Terms and any dispute arising from or related to them will be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.
Any legal action or proceeding related to these Terms or the Site must be brought in the state or federal courts located in Massachusetts, unless applicable law requires otherwise.
Changes to These Terms
We may update these Terms from time to time. Changes take effect when they are posted on this page, unless a different effective date is stated.
Your continued use of the Site after changes are posted means that you accept the revised Terms.
Contact Us
For questions about these Terms, please contact:
The /VELLUM. Studio
Customer support for /VELLUM.
Pepperell, Massachusetts, United States
Email: hello@yourvellum.com
Website: https://www.yourvellum.com