Privacy Policy
Effective date: October 5, 2026
Last updated: October 5, 2026
/VELLUM., presented by The /VELLUM. Studio, respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit https://www.yourvellum.com (the “Site”), make a purchase, contact us, or otherwise interact with us. Throughout this policy, “we,” “us,” and “our” refer to The /VELLUM. Studio, operating the /VELLUM. brand.
Throughout these Terms, “/VELLUM.,” “we,” “us,” and “our” refer to /VELLUM. By visiting the Site, creating an account, submitting information, or purchasing a product, you agree to be bound by these Terms and our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree to these Terms, please do not use the Site. (the “Site”).
By using the Site, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
We may collect personal information you provide directly to us when you browse the Site, place an order, contact us, subscribe to marketing communications, submit a form, or otherwise interact with us.
This information may include:
Your name
Email address
Phone number
Shipping and billing address
Order details and purchase history
Payment-related information processed by our payment providers
Messages, reviews, survey responses, or other communications you send to us
Social-media account information if you choose to connect or interact with us through social platforms
We may also automatically collect certain information when you visit the Site, including:
IP address
Browser type and device information
Operating system
Pages viewed, links clicked, and time spent on the Site
Referring website or source
Approximate location derived from your IP address
Cookie identifiers and similar tracking information
How We Use Information
We may use your personal information to:
Process, confirm, and fulfill orders
Process payments and prevent fraudulent transactions
Provide shipping updates and customer support
Communicate with you about your order, account, or inquiries
Send promotional emails, product updates, special offers, and other marketing communications when permitted by law
Improve our products, Site, marketing, customer experience, and business operations
Analyze how visitors use the Site
Personalize content, advertising, and product recommendations
Protect the security and integrity of our Site and business
Comply with legal obligations and enforce our policies
You may unsubscribe from marketing emails at any time by selecting the “unsubscribe” link in the email or by contacting us at [your business email address]. Even if you opt out of marketing emails, we may still send transactional communications related to your orders or account.
Payments
Payments are processed through third-party payment providers. /VELLUM. does not store full payment-card information on its own servers.
Your payment information is handled in accordance with the privacy practices and security standards of the payment provider used at checkout. Please review the privacy policy of the applicable payment provider for more information about how it handles your data.
Cookies and Tracking Technologies
We use cookies, pixels, tags, web beacons, and similar technologies to operate the Site, remember preferences, analyze traffic, understand customer behavior, and measure the performance of our marketing.
These technologies may be used by /VELLUM. and service providers such as Squarespace, email-marketing providers, analytics providers, advertising platforms, and social-media platforms.
We may use these technologies to:
Keep the Site functioning properly
Remember items in your cart or your preferences
Understand how visitors find and use the Site
Measure advertising and campaign performance
Deliver more relevant advertising on third-party platforms
Build audiences for remarketing campaigns
You can adjust your browser settings to refuse or remove cookies. Please note that disabling cookies may affect certain features of the Site, including cart and checkout functionality.
How We Share Information
We may share personal information with trusted third parties that help us operate our business, including:
Squarespace and related website-hosting services
Payment processors
Shipping carriers and fulfillment providers
Email and SMS marketing providers
Customer-service and review providers
Analytics providers
Advertising and social-media platforms, including Pinterest, Meta, Google, TikTok, or similar services, when applicable
Professional advisers, legal authorities, or other parties when required by law or necessary to protect our rights, safety, customers, or business
We only share information as reasonably necessary to provide our products, services, marketing, and business operations. We do not sell your personal information for money. However, certain data-sharing practices involving advertising cookies or pixels may be considered “sharing” or “selling” under some U.S. state privacy laws.
Pinterest and Advertising Platforms
We may use advertising and analytics tools provided by Pinterest and other third-party platforms. These services may use cookies, pixels, or similar technologies to collect information about your activity on the Site and help us measure advertising performance, create audiences, and show more relevant ads.
When you interact with our content on Pinterest or visit our Site from Pinterest, Pinterest may collect information in accordance with its own privacy policy. We encourage you to review the privacy policies and advertising settings of Pinterest and any other third-party platform you use.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, dispute resolution, fraud prevention, and enforcement of our agreements.
The length of time we retain information depends on the nature of the information and the reason it was collected.
Your Privacy Choices
Depending on where you live, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Opt out of marketing communications
Opt out of certain targeted advertising or data sharing
Request information about how we collect, use, or disclose personal information
To submit a privacy-related request, email us at [your business email address] with the subject line “Privacy Request.”
We may need to verify your identity before responding to certain requests. We will not discriminate against you for exercising applicable privacy rights.
Children’s Privacy
Our Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmitting information over the internet or storing electronic information is completely secure. We cannot guarantee absolute security.
Third-Party Links
The Site may contain links to third-party websites, social-media platforms, or services that are not operated by /VELLUM. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
For questions about this Privacy Policy or to submit a privacy-related request, please contact:
The /VELLUM. Studio
Pepperell, Massachusetts, United States
Email: hello@yourvellum.com
Website: https://www.yourvellum.com